Could hotel service robots help the hospitality industry after COVID-19?

Dr. Tracy Xu, lecturer in hospitality at the University of Surrey’s School of Hospitality and Tourism Management, has published a paper in the International Journal of Contemporary Hospitality Management derived from interviews with 19 hotel HR experts to identify the key trends and major challenges that will emerge in the next 10 years and how leaders should deal with the challenges brought about by service robot technologies.

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